Privacy Policy

The Policy applies to your information when you visit our website or otherwise use the Services. This Policy does not apply to the extent that we process Personal Information in the role of a processor (or a comparable role such as a “service provider” in certain jurisdictions) on behalf of our Customers, including where we collect Customer Data on behalf of our Customers, or where our Customers otherwise collect, use, share or process Personal Information via our Services.

Each of our Customers, not Landed, controls what information about you is collected by the Services on behalf of such Customer. For detailed privacy information applicable to situations where a Customer who uses the Services is the controller, please reach out to the respective customer directly. We are not responsible for the privacy or data security practices of our Customers, which may differ from those set forth in this Privacy Policy.

This Privacy Policy also does not apply to any third-party applications or services that are used in connection with our Services, or any other products, services or accounts provided by other entities under their own terms of service and privacy policy (collectively, “Third-Party Services”). The Site or Services may contain links to other websites. We have no control over these websites and they are subject to their own terms of use and privacy policies.

Information You Provide to Us

• Account Information. To create an account for the Services or to enable certain features, we may require that you provide us with information for your account such as name, email, profile picture, password, and authentication credentials.
• Payment Information. If you sign up for a paid subscription, we (or our payment processors) may need your billing details such as credit card information, banking information, and billing address. Your payment information is collected and stored by our third party payment processing company (the “Payment Processor”). As of the Effective Date of this Privacy Policy, Stripe is the Payment Processor used within the Services and its privacy policy is available at https://stripe.com/privacy. We collect and store your credit card type, the last four digits of your credit card number, and expiration date, but no other financial information.
• Recordings and Other Customer Data. In using our Services, our customers may submit or upload, or instruct Landed to collect, audio recordings, transcriptions, screen captures, seek customer support, or provide other Customer Data (defined in our Terms of Service) to us. Our use of and processing of Customer Data is governed by our Terms of Service or other services agreement with the Customer.
• Business Contact Information. If you are a business representative, we collect your information in connection with the performance of the agreement or potential agreement with us. This information may include your first name, last name, contact information (e.g., email, phone, address), job title, and any other information related to the performance of the agreement with us.
• Other Information You Provide. We receive other information from you when you choose to interact with us in other ways, such as if you sign up for one of our webinars or newsletters, participate in a research study or event, or otherwise communicate with us.

Information We Collect Automatically

When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions (“Technical Information”):

• Log Data. Information that your browser automatically sends whenever you use our website (“log data”). Log data includes your internet protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
• Usage Data. We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
• Device Information. Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Analytics. We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

We use cookies and other tracking technologies to help us collect and process Technical Information. Please see the “How Do We Use Tracking Technologies” section below for more information.

Information We Receive from Third Parties

• Third-Party Authentication. If you sign up or login to our Services using one of our sign-on providers (e.g., Google), we collect authentication information provided to us by the provider to allow you to log in.
• Marketing Information. We may receive marketing or demographic information about you from third parties or partners, for example, data about your organization or industry or other public information from sources like social media or online professional profiles.
• Service Providers. We may receive information from our service providers, who help us operate our business.
• Information from Other Sources. We may obtain information from other sources, including publicly available sources, third-party data providers, brand partnerships, and third-party integrations you consent to, or through transactions such as mergers and acquisitions.

We use the information we collect:

• To deliver and improve the Services and your overall user experience
• To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
• To link or combine user information with other Personal Information
• To develop, improve or expand our business, products and services
• To conduct internal reporting, auditing, and research, including focus groups and surveys
• To compare and verify information for accuracy and update our records
• To email, message, or otherwise contact you with information and updates about us and the Services
• To respond to your comments and questions and provide customer service
• To send you information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
• To analyze how you use the Services with analytics tools to help us understand traffic patterns and know if there are problems with the Services
• To combine information with other data we already have to improve your experience with our Services or inform you of products and services we think may be of interest to you
• In connection with a merger, acquisition, reorganization or similar transaction
• When required by law or to respond to legal process
• To protect our users, other individuals' lives, and/or the rights or property of Landed
• To maintain the security of the Services
• At your direction or instruction, or for any other purpose with your consent
• To create aggregate and de-identified data. We will maintain such data in a de-identified form and will not attempt to re-identify any de-identified data, except that we may attempt to re-identify the data solely for the purpose of determining whether our deidentification processes are compliant with applicable laws

In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:

• With our corporate affiliates and subsidiaries
• With the applicable Customer to provide Services on their behalf. Our Customers are independent entities and their processing of information is subject to their own policies and terms
• With third parties that perform services to support our core business functions and internal operations, which may include database administrators, cloud computing services, hosting providers, payment processors, advertising service providers, support and customer service providers, security and fraud prevention service providers, analytics providers, and audio transcription providers
• To support our audit, compliance, and corporate governance functions
• In connection with a change of ownership or control of all or part of our business (such as a merger, acquisition, reorganization, or bankruptcy)
• If we have a good-faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to detect, protect against or investigate fraud or security issues
• If required or permitted by applicable law or regulation, including to comply with a legal obligation or in response to a request from law enforcement or other public authorities
• With your consent or at your direction

A current list of subprocessors is available on our Subprocessors page.

Some of the features on the Services may require the use of “cookies” — small text files that are stored on your device's hard drive. We use Cookies to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to remember your preferences, analyze trends, learn about our user base, provide relevant advertising, and operate and improve our Services.

You may delete and block all cookies from our Services, but parts of the Services may not work or your overall user experience may be diminished, since it will no longer be personalized to you.

For more detail, see our Cookie Policy.

We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction.

If you have an account with us, you are responsible for keeping your membership details confidential. Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your Personal Information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your Personal Information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks.

We retain your Personal Information while your account is in existence or as needed to provide the Services to you. This includes data you or others provided to us and data generated or inferred from your use of the Services.

We may retain information that is otherwise deleted in de-identified and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We may retain an archived copy of your records as required by law or for legitimate business purposes. We will also retain certain Technical Information for internal analysis purposes or to improve the functionality of our Services.

All users may request to review, update, correct or delete the Personal Information furnished by a user in their user account by contacting us at privacy@landed-ai.com or by accessing your user account.

For your protection, we may only share and update the Personal Information associated with the specific email address that you use to send us your request, and we may need to verify your identity before doing so. We will try to comply with such requests in a reasonably timely manner.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Landed features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions, such as clicking “Unsubscribe” in those communications. You may also change your marketing email preferences via your account settings.

Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We do not alter our practices when we receive a Do Not Track signal from a visitor's browser because we do not track our visitors to provide targeted advertising.

To find out more about Do Not Track, please visit http://www.allaboutdnt.com.

The Services are intended for individuals who are at least eighteen (18) years of age. We do not solicit or knowingly collect Personal Information from anyone under eighteen (18).

If you believe that we have unknowingly collected any Personal Information from someone under the age of eighteen (18), please contact us immediately at privacy@landed-ai.com and the information will be deleted.

A Note to California Residents

We currently do not share Personal Information with third parties for their direct marketing purposes, as contemplated by California Civil Code Section 1798.83, without your consent.

A Note to Nevada Residents

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us at privacy@landed-ai.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A.

International Transfers

Landed is operated from the United Kingdom. Your Personal Information may be stored and processed in the UK, EEA, United States, or other countries where we or our subprocessors operate. Where we transfer Personal Information internationally, we use appropriate safeguards such as adequacy decisions or standard contractual clauses / the UK International Data Transfer Agreement, as described in our Data Processing Addendum.

A Note to UK and European Residents

We typically will process your information pursuant to the following legal bases:

1. With your consent
2. As necessary to perform our agreement to provide Services to you
3. As necessary for our legitimate interests

We also may process your information where it is necessary to comply with a legal obligation to which we are subject.

Your Rights. The laws of certain jurisdictions may provide data subjects with various rights in connection with the processing of Personal Information, including the right to withdraw consent, access, correct, erase, restrict processing, export data, object to processing, and lodge a complaint with a data protection authority. To exercise these rights, contact us at privacy@landed-ai.com.

If you have any questions about this Policy, your Personal Information, or the Services, you can contact us at privacy@landed-ai.com.

For general support, email archiebusiness01@gmail.com. For legal notices, email legal@landed-ai.com.