Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and the operator of Landed (“Landed,” “we,” “us,” or “our”) governing your access to and use of the Landed desktop application, website, APIs, documentation, and related services (collectively, the “Service”). Landed is operated by its founder as a sole trader. Landed is not a limited company (Ltd), partnership, or corporation.

By creating an account, checking the agreement box at registration, downloading the application, clicking “Continue,” “Sign up,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and “you” refers to that entity.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. The Service is not intended for minors.

You agree to provide accurate, current, and complete registration information and to keep your account credentials confidential. You are responsible for all activity under your account. Notify us immediately at archiebusiness01@gmail.com if you suspect unauthorized access.

We may refuse registration, suspend, or terminate accounts at our discretion, including for violations of these Terms or our Acceptable Use Policy.

Landed is an AI-assisted desktop screen assistant that may, depending on your settings and device permissions:

• Capture screen content when you ask a question, so answers can be grounded in what is visible on your display;
• Display answers and related outputs through an on-screen overlay;
• Process your questions and screen context using third-party artificial intelligence services to generate answers;
• Store session history, settings, and related data locally on your device and/or in connected cloud services;
• Offer optional features intended to reduce visibility of the overlay during screen sharing or recordings.

Features may change, be added, removed, or offered in beta without notice. We do not guarantee uninterrupted availability, accuracy, or fitness for any particular purpose.

The Service may require system permissions including accessibility, screen capture, and related OS-level access. You are solely responsible for granting, revoking, and managing those permissions.

The Service is designed to operate alongside third-party communication platforms (e.g., video conferencing, telephony, CRM tools). Landed is not affiliated with, endorsed by, or responsible for those platforms. Your use of third-party services remains subject to their terms and policies.

You are solely responsible for ensuring your use of Landedcomplies with the policies of your employer, prospects, regulators, and any platform you use during calls or meetings.

AI CAN MAKE MISTAKES. THE SERVICE USES ARTIFICIAL INTELLIGENCE. AI-GENERATED OUTPUTS MAY BE INACCURATE, INCOMPLETE, BIASED, OUTDATED, OR INAPPROPRIATE. You must independently review, verify, and approve all suggestions before relying on or communicating them to any person.

Landed does not provide legal, financial, tax, medical, compliance, investment, or other professional advice. AI outputs are informational tools only. You bear full responsibility for statements made during sales calls, negotiations, contracts, disclosures, and regulatory communications.

We make no warranty that AI outputs will improve call performance, close rates, compliance, or any business outcome.

YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL APPLICABLE LAWS GOVERNING RECORDING, MONITORING, INTERCEPTION, TRANSCRIPTION, AND USE OF CONVERSATIONS. This includes, without limitation, federal and state wiretapping laws, two-party consent requirements, employment laws, GDPR and UK GDPR, ePrivacy rules, TCPA/telemarketing rules, sector-specific regulations, and contractual obligations with your employer or customers.

Before using Landed during any call or meeting, you must obtain all required consents and provide all required notices to participants. Landed does not obtain consent on your behalf.

You agree not to use the Service to covertly record, transcribe, or monitor individuals where prohibited by law or without required authorization.

Some features require a paid subscription. Pricing, plan names, and included features are described on our website and in the application and may change. Unless otherwise stated, subscriptions renew automatically until canceled.

Payments are processed by third-party payment processors (such as Stripe). By subscribing, you authorize us and our processors to charge your payment method on a recurring basis. You are responsible for all applicable taxes.

Except where required by law, all fees are non-refundable. Downgrades and cancellations take effect at the end of the current billing period unless stated otherwise. Free trials, if offered, convert to paid plans unless canceled before the trial ends.

We may change pricing upon reasonable notice. Continued use after a price change constitutes acceptance.

Your use of the Service must comply with our Acceptable Use Policy. Without limiting that policy, you may not:

• Use the Service for unlawful, fraudulent, deceptive, harassing, or abusive purposes;
• Misrepresent AI-generated content as human-authored where misrepresentation is prohibited;
• Reverse engineer, scrape, resell, or build a competing product using the Service except as permitted by law;
• Upload malware, attempt unauthorized access, or interfere with Service security or performance;
• Process sensitive personal data categories (e.g., health, biometric, children's data) unless you have lawful basis and appropriate safeguards;
• Use the Service in violation of export control or sanctions laws.

You retain ownership of content you provide or generate through the Service, including transcripts, prompts, uploaded materials, and configuration (“User Content”).

You grant Landed a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display User Content solely to operate, maintain, secure, and improve the Service, comply with law, and enforce these Terms. Where you configure third-party AI providers, your content may also be processed under their terms.

You represent that you have all rights necessary to provide User Content and that it does not infringe third-party rights or violate law.

The Service, including software, branding, design, documentation, and all related intellectual property, is owned by Landed or its licensors and protected by applicable laws. Except for the limited license granted herein, no rights are transferred to you.

Subject to these Terms and your subscription status, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the application for your internal business purposes.

Feedback you provide may be used by us without restriction or compensation.

You are responsible for safeguarding confidential information displayed by the Service, including response suggestions visible on your screen. Use device locks, privacy settings, and secure networks appropriate to your environment.

We implement reasonable administrative, technical, and organizational measures to protect the Service, but no system is completely secure. You use the Service at your own risk.

The Service integrates with third-party providers including, without limitation, authentication providers (e.g., Supabase), AI providers (e.g., OpenAI), speech recognition services, cloud infrastructure, payment processors, and OAuth providers (e.g., Google). Your use of those services is subject to their terms and privacy policies.

Landed is not responsible for third-party services, outages, data handling practices, or changes to third-party terms. Availability of integrations may change without notice.

We may offer beta, preview, or experimental features (“Beta Features”). Beta Features are provided “as is,” may contain defects, and may be modified or discontinued at any time.

To the maximum extent permitted by law, Beta Features are excluded from warranties and service-level commitments.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. Landed disclaims all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment.

We do not warrant that the Service will be uninterrupted, error-free, secure, compatible with all screen-sharing platforms, compliant with your employer's policies, or free from harmful components.

Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply to the maximum extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE LANDED OPERATOR AND ITS CONTRACTORS, AGENTS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATION, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANDED'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LANDED FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED POUNDS STERLING (£100).

These limitations apply regardless of theory of liability and even if a remedy fails of its essential purpose.

You will defend, indemnify, and hold harmless the Landed operator and its contractors, agents, affiliates, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service;
• Your User Content;
• Your violation of these Terms, applicable law, or third-party rights;
• Your failure to obtain required consents for recording, monitoring, or AI-assisted communications;
• Disputes with employers, prospects, or conversation participants relating to your use of the Service.

We may suspend or terminate your access immediately for any violation of these Terms, suspected fraud, legal requirement, or risk to the Service or others. You may stop using the Service at any time and may cancel subscriptions through account settings or by contacting support.

Upon termination, your license ends and you must cease use. Sections that by nature should survive (including payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, and intellectual property) will survive.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Before filing a claim, you agree to contact us at legal@landed-ai.com and attempt to resolve the dispute informally for at least thirty (30) days.

Except for qualifying small claims matters or requests for injunctive relief relating to intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the London Court of International Arbitration (LCIA) under its LCIA Arbitration Rules. The seat of arbitration is London, England. The arbitrator may award the same damages and relief a court could award.

CLASS ACTION WAIVER: YOU AND LANDED AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

You may opt out of arbitration within thirty (30) days of first accepting these Terms by emailing legal@landed-ai.com with subject line “Arbitration Opt-Out” and your account email.

These Terms are governed by the laws of England and Wales, United Kingdom, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your jurisdiction apply.

If arbitration does not apply, you agree to exclusive jurisdiction in the courts of England and Wales, and waive any objection to venue or inconvenient forum.

The Service may be accessed internationally. You are responsible for compliance with local laws where you access or use the Service, including laws relating to recording, employment, privacy, and telecommunications.

We may modify these Terms at any time. Material changes will be notified via the Service, email, or website at least thirty (30) days before they take effect where required by law. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any order forms or supplemental terms, constitute the entire agreement between you and Landed regarding the Service.

If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. Notices to you may be sent to your account email or through the Service.

Questions about these Terms: legal@landed-ai.com