Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellations and refunds work for paid Landed plans. It supplements our Terms of Service. If there is a conflict on refunds, this policy and any mandatory consumer-protection rights control.

If you are not satisfied with a new Pro subscription or Lifetime purchase, contact us at landed.support@gmail.com within 14 days of the original purchase date and we will issue a full refund of the amount charged for that purchase, no questions asked.

The guarantee applies once per customer for:

• The first Pro billing charge (monthly or annual); and
• A Lifetime purchase.

Renewal charges after the first Pro period are not covered by the 14-day guarantee (see Cancellation below). Free Starter usage has no charge and therefore no refund.

Email landed.support@gmail.com from the email address on your account with the subject line “Refund request,” and include:

• The email used for your Landed account;
• Approximate purchase date and plan (Pro or Lifetime); and
• The last four digits of the card charged, if available.

Approved refunds are processed through Stripe to your original payment method. Timing depends on your bank or card issuer (often 5–10 business days after we issue the refund).

You may cancel Pro anytime in the desktop app under Settings → Billing, or by emailing landed.support@gmail.com. Cancellation stops future renewals. You keep paid access until the end of the current billing period unless we issue a refund under this policy.

Lifetime is a one-time purchase and does not renew. There is nothing to cancel after purchase; refund eligibility follows the 14-day guarantee above.

Outside the 14-day guarantee (and except where required by law), fees are non-refundable, including unused time in a billing period, partial-period downgrades, and change-of-mind requests after day 14.

We may still grant a goodwill refund or credit at our sole discretion for billing errors, duplicate charges, or service outages that materially prevent use.

We may deny a refund request if we reasonably believe:

• The request is fraudulent, abusive, or part of repeated purchase-and-refund cycling;
• The account violated our Acceptable Use Policy or Terms; or
• Chargebacks or payment disputes were filed in bad faith instead of contacting support first.

Filing a chargeback without contacting us may result in account suspension while we investigate.

Nothing in this policy limits rights you may have under mandatory consumer law in your jurisdiction, including UK consumer protection rules where they apply. If mandatory law requires a broader refund or cooling-off right than this policy, that law prevails.

Digital content that you have started to use may affect cooling-off rights under applicable law. Our 14-day satisfaction guarantee is offered in addition to, and not instead of, those rights.

Refund and cancellation requests: landed.support@gmail.com. Legal notices: landed.support@gmail.com.